How can we help you today?

Search step-by-step guides for your PrimeCall phone system — from first login to advanced call-center management.

Popular: Transfer a call Voicemail greeting Add a user Star codes

Getting Started All users

Desk Phone BasicsAnswer, dial, transfer, hold, conference and park calls on any PrimeCall desk phone.

Portal for UsersYour personal web portal — messages, contacts, answering rules and call history.

VoicemailCheck and manage voicemail from your phone, the Portal, web phone or mobile app.

Feature CodesEvery star code: forwarding, Do Not Disturb, recording, pickup and agent status.

Apps & Devices All users

Web PhoneTurn your browser into your desk phone — calls, chat, voicemail and queues.

Mobile AppYour extension on iPhone or Android: calls, texts, voicemail and more.

Button BuilderCustomize your desk phone's buttons: speed dials, BLF, park and more.

Microsoft TeamsMake, receive, transfer and park PrimeCall calls inside Microsoft Teams.

Portal Administration Office Managers

Managing UsersAdd, edit and reset users; create ring groups and shared contacts.

Auto AttendantsBuild phone menus that greet callers and route them automatically.

Call QueuesRoute callers to agent groups with round-robin, ring-all and more.

Time FramesBusiness hours, after hours and holidays — and how calls follow them.

InventoryPoint numbers at users, queues or menus; manage hardware and fax lines.

Music on HoldHold music, intro messages and announcements for your queues.

Conference BridgesDial-in audio conferences with leader PINs and moderator controls.

Voice AI StudioGenerate professional greetings and hold-music compilations with AI.

Call HistoryFilter domain-wide calls, schedule exports, and block spam callers.

Call RecordingRecord on demand or automatically; keep recordings past 90 days.

SMS & TextingBusiness texting: registration, SMS queues, and per-user numbers.

FaxFaxing by email, from the Portal, or with a physical fax machine.

Call Center & Collaboration Supervisors

Call Center for SupervisorsLive queue dashboards; listen, whisper or join agent calls.

Call Center ReportingQueue and agent reports, every statistic explained, scheduled emails.

Analytics BoardsReal-time wallboards with gauges, charts and alert thresholds.

PrimeCall MeetingHD video meetings, webinars and dedicated meeting rooms.

Attendant ConsoleDrag-and-drop call transfers and parking for receptionists.

User ScopesWhat each license tier and role can do in the Portal.