Microsoft Teams Integration

Use Microsoft Teams to make and receive PrimeCall calls on your computer or the Teams mobile app — including transfers, parking and call settings.

Teams Desktop App

Make a call

1. Select the Calls icon in the left-side menu.
2. In "Type a name or number", enter the 10-digit number — or a contact's name.
3. Press Call.

Receive a call

1. You'll hear a tone and see a screen notification with Accept with audio / Decline call.
2. Accept to connect, or decline to send the caller to voicemail.

In-Call Options (Desktop)

• Dial pad — for menu selections during the call.
• Hold — places the caller on hold with a Resume option and an on-hold timer.
• Transfer — two flavors:
  • Cold transfer — select Transfer, type the name or 10-digit number, then Transfer. For internal users you can choose to send unanswered calls to their voicemail or ring back to you.
  • Warm transfer — select Consult then transfer, call (or chat with) the recipient first, then select Transfer at the top of the page to complete.
• People — shows current call participants.
• More — record the call, audio settings, language/speech options, and call parking:
  • Park a call — select Park Call; the caller goes on hold and Teams gives you a park code.
  • Retrieve a parked call — in Calls, select Parked Calls, enter the code, and Pick up.
• Mic — mute yourself or change audio settings.

Settings (desktop)

Select Custom Setup (bottom left) → Device settings. The Calls option holds all call settings: forwarding, answering rules, ringtones and voicemail options.

Teams Mobile App

Make a call

1. Select the Calls icon in the bottom menu, then the dial icon.
2. Enter the 10-digit number, or search contacts via the People tab.
3. Tap the call icon to place the call.

Receive a call

You'll get a tone/vibration and a notification with Accept or Decline (decline sends the caller to voicemail).

In-call options (mobile)

• Mic On/Off — mute your microphone.
• Hold — place the caller on hold.
• Transfer — Transfer now (cold: instantly transfers, then End Call) or Consult then transfer (warm: call or chat with the recipient first, then confirm the transfer).
• Dialpad — opens the dial pad.
• More — hold, park a call (Teams provides a park code; retrieve via the dial pad by entering the code and Pick up), and Live Captions.