Call History & Blocking Spam

Call History shows every call to and from the domain — inbound, outbound and internal. Office Managers can filter calls, retrieve recordings, export reports, and block spam or robocalls.

Filtering Calls

1. Log in to the Portal as an Office Manager or Call Center Supervisor and click Call History.
2. Select Filters (top left).
3. Choose your filters: Date, User, Department, Site, Caller Number, Dialed Number, and Call Type (Inbound, Outbound, Missed).
4. Select Filter to run the search — or Clear Filters to reset.

Recording Storage Settings

Call recordings can be offloaded to external storage of your choice (see Call Recording for full details):

1. Select Recording Storage Settings (top right of Call History).
2. Select Add Remote Storage.
3. Enter a name and pick the storage type — AWS S3 Standard, AWS S3 Glacier IR, Wasabi, FTP, or FTPS — fill out the remaining fields, and click Add.
4. The configuration then appears on the Remote Recording Storage page for future edits.

Scheduled Exports

Automate exports of your call history:

1. Click Scheduled Reports (upper right). Existing schedules are listed here.
2. Click New Report and fill in the Basic tab:
   • Name — an easily identifiable name.
   • Type — Monthly, Weekly, Daily, or Custom (opens more options).
   • After Completion — do nothing, email attachment, upload via FTP, or upload via SFTP.
   • Email Notification — notify a recipient of your choice.
3. Use the Options tab to limit the report to a specific user.
4. Click Add to save the schedule.

Need it now? Click Export to immediately download your call history as a .csv file.

How to Block Spam and Robocalls

Blocking can be done per user or domain-wide.

Block a number for the entire domain

1. In Call History, select Blocked Numbers.
2. Enter the number and press the + button.
3. Have a whole list? Select Import, download the template, add your numbers, then browse to the file and Upload it.

How a user blocks a number

Users can block a number from reaching their own extension (this does not block it domain-wide):

1. In the Portal for Users' Call History, select Blocked Numbers.
2. Enter the number and press + — or block/unblock straight from a call's details with the Block Call icon.