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Feature Codes (Star Codes)

Feature codes are shortcuts you dial on your desk phone, web phone or mobile app. Dial the code and press SEND (or wait for the system to dial). Codes marked "+ Ext" are followed by an extension number.

Most-Used Codes

Code	What it does	Usage
`*69`	Last Call Return — call back the last person who called you	*69 + SEND
`78` / `79`	Do Not Disturb on / off (across all your phones)	78 + SEND / 79 + SEND
`*72` + Ext	Call Forward Always — set a number and start forwarding	*72 + destination + SEND
`*73`	Turn off Call Forward Always	*73 + SEND
`*80`	Move Call — pull an in-progress call from another of your devices to this one	*80 + SEND
`81` / `82`	Start / stop recording the current call	81 + SEND / 82 + SEND
Transfer + `*10` + Ext	Transfer a caller straight to someone's voicemail	[Transfer] *10 + ext + [Transfer]
`*67`	Block your Caller ID (add a destination number for one call only)	67 + SEND, or 67 + number + SEND
`*68`	Send your Caller ID again on future calls	*68 + SEND
`50` / `51` / `*52`	Call-center agent status: available once / available / not available	code + SEND

All Feature Codes in Numerical Order

Code	Name	Description
`088` + Ext	Call Monitoring	Lets a manager listen to and barge into calls
`*10` + Ext	Send to Voicemail	Send the active call to the designated extension's voicemail (used with Transfer)
`*40`	Activate Forward-Busy	Activate call-forward-busy to a previously set number
`*41` + Ext	Set Forward-Busy	Set a number and activate forwarding when you're on the phone (busy)
`*42`	Set Forward-No-Answer	Set the forward-no-answer number
`*43`	Express Hotdesk Sign In	Sign in to hotdesking with device sign-in override
`*44`	Express Hotdesk Sign Out	Sign out of device hotdesking
`*50`	Agent Available Once	Take one call from your queue(s); not automatically made available afterwards
`*51`	Agent Available Always	Available for calls from all queues you're an agent of
`*52`	Agent Not Available	Stop taking calls from your queue(s)
`*67`	Caller ID Block	One-time (with destination) or all-calls Caller ID block
`*68`	Disable Caller ID Block	Your Caller ID is sent on future calls
`*69`	Call Return	Call the last person who called you
`*71` + Ext	Intercom	Turn on the speaker of another internal phone
`*72` + Ext	Call Forward Always	Set a number and forward all calls to it
`*73`	Deactivate Forward Always	Turn off forward-always (other modes unaffected)
`*75`	Pause Recording	Pause the call recording in progress
`*76`	Resume Recording	Resume a paused call recording
`*77`	Reject Anonymous Calls	Reject incoming calls that have blocked Caller ID
`*78`	Activate DND	Do Not Disturb on, across all your phones
`*79`	Deactivate DND	Do Not Disturb off, across all your phones
`*80`	Move Call	Move a call from one of your phones to the phone you're on (other party unaware)
`*81`	Start Call Recording	Start recording the call in progress (other party not alerted)
`*82`	Stop Call Recording	Stop recording the call in progress
`*83`	Enable Hotdesking	Sign in to a HotDesk extension
`*84`	Disable Hotdesking	Sign out of a HotDesk extension
`*87`	Accept Anonymous Calls	Stop rejecting calls without Caller ID
`*88`	Activate Call Forwarding	Activate call forwarding
`*89`	Deactivate Call Forwarding	Deactivate call forwarding
`*90`	Activate Forward-Busy	Forward to a previously set number when you're on the phone
`*91`	Deactivate Forward-Busy	Turn off forward-busy only (other modes unaffected)
`*92`	Activate Forward-No-Answer	Forward unanswered calls to another extension
`*93`	Deactivate Forward-No-Answer	Stop forwarding unanswered calls
`*95`	Site Group Pickup	Pick up a call ringing at an extension in a pre-defined group (department)
`*96`	Domain Pickup	Pick up a call ringing at any extension in your domain
`*98`	Site Pickup	Pick up a call ringing at an extension in a pre-defined site and group
`*99` + Ext	Call Pickup	Intercept an incoming call ringing at another extension (as a group agent: directed call group pickup)

ℹ Note: the web phone does not auto-answer intercom (*71) calls. Conference-bridge leaders have their own in-conference codes — see Conference Bridges.